PLATINUM
8:30 Registration & ExpoMart Opens
|
 |
MC Andrew Horabin,
MFAA National President, Joe Sirianni
Bankwest Principal Industry Partner, Ian Rakhit
Read about Andrew Horabin
PHIL NAYLOR
Tomorrow’s Broker has already started. MFAA CEO Phil Naylor, will review the events of the past 12 months commencing the era of Tomorrow’s Broker.
Read about Phil Naylor
2:45 Refreshment Break
|
 |
Moderator:
Paul Lahiff, Facilitator
Panelists:
Jim Murphy CAAMP
Darren Pratley NZMBA
Michelle Colbran, solution 4
Dennis Black, Dennis Black & Associates
To gain a broader perspective an international panel session has been organized to explore developments in the mortgage and finance industries in the US, Canada, UK and New Zealand. The GFC demonstrated clearly that we are part of the global economy and, although somewhat insulated from the worst effects, Australia is by no means immune. This panel may provide delegates with a glimpse of how our own industry will look in the near future.
Read about Paul Lahiff
Read about Jim Murphy
Read about Darren Pratley
Read about Michelle Colbran
Read about Dennis Black
BRETT KING
Would you have predicted ten years ago that 90 per cent of daily transactions would be electronic, Internet banking would provide more revenue than branches, social network conversations would be the primary criteria for whether customers trust a financial institution’s brand, and growth in mobile banking would threaten to be the final nail in the coffin for the dominance of physical distribution and brokerage?
How will your mortgage business change as customer behaviour shifts? How will your customers find mortgage products and how will the credit risk and acquisition processes adapt? If mortgage lead generation is almost exclusively the domain of the web today, what is the role of the broker, adviser and underwriter? The power and behaviour of the customer is changing…
Brett will explain:
Why customer behaviour is changing so rapidly, including the three phases of disruptive change;
How distribution models will evolve;
The contextuality of mortgages and what this means from a content perspective;
How the mobile phone and analytics become the two most critical capabilities; and
How financial services marketing will completely change.
Read about Brett King
5:00 Registration, ExpoMart & Session Closes
|
|
6:00 – 9:00
|
 |
8:30 Registration & ExpoMart Opens
|
|
ROBYN MOORE
This highly entertaining, inspiring and thought-provoking keynote presentation is designed to ‘shake-up’ our perception of communication so we have a choice in creating the life and theOUTCOMES we SAY we want.
This powerful enquiry looks at who we are willing to BE or BECOME as “Tomorrow’s Brokers.” The benefits will impact your professional and personal lives as you …
Re-ENGAGE with your whole LIFE!
Re-ALIGN with your business – Vision, Values and Goals.
Re-INVENT attitudes and behaviours … gain greater access to personal responsibility and self-determination. The bi-products are Leadership, Integrity and Authenticity.
Re-GENERATE Passion, Energy, Productivity, Laughter and Work/Home balance.
Re-MIND yourself about what really mattered before circumstances changed everything! You’ll get to experience Possibility, Optimism, Success and Satisfaction again
Re-STORE much-needed confidence, hope and resilience in these challenging times of change.
This will be no ordinary presentation.
Read about Robyn Moore
JOHN FLAVELL
When customers need to choose between mortgage brokers (or anyone really), they usually choose the person they find the most credible. It’s a comfort thing. The more knowledgeable you are, the more credible you look.
This technical session helps you to understand the complexities of a changing market, so that you can speak with confidence to customers, meet their concerns and deliver real value and advice.
To provide an overview of the changing regulatory and financial environment and some of the likely impacts for brokers, their businesses and their customers over this next period, John discusses:
Basel III
Liquidity standards
Counter cyclical capital buffers
Systemically important banks
Supervision and lending standards
Global financial environment
Funding sources including covered bonds
Household and business balance sheets
Developments in financial system architecture
Read about John Flavell
10:30 Refreshment Break in ExpoMart
|
|
STREAM ONE
|
 |
PROFESSOR TREVOR WARING
Did you know that that one person in five is destined to have a mental disorder at some point in their life? In a funny, informative and highly engaging session Professor Trevor Waring explores what you can do to ensure you’re one of the other four. Part of being successful is how you meet the challenges and handle the stresses in your work and life. Do you know what can you do in a practical sense to boost your mental health and avoid the proverbial ‘nervous breakdown’?
There are lessons to take away from research and from other people’s survival under pressure. All will be revealed!
Read about Professor Trevor Waring
Facilitator:
Glenn Mitchell , Facilitator
Panelists:
Ken Groves
Stephen Light
Aaron Milburn
Peter Schroeder
Industry Leaders to outline the many changes in these markets, with the many opportunities for loan writers to write and diversify to grow their business in today’s ever changing markets.
Hear from lender heads from both Bankwest/Macquarie Leasing and two highly successful loan MFAA loan writers operating their business operations in these markets.
The session will be interactive to enable members attending the opportunity to ask these experts, key tips to success!
Issues which the panel will address include:
What impact, if any, the NCCP has had on Commercial & Business Equipment Products?
Benefits to your business when selling these types of products
What accreditation, experience or education you require to write these types of loan products
Differences in products & pricing in today’s market
has funding for these products increased over the past 6 months?
Read about Glenn Mitchell
Read about Ken Groves
Read about Stephen Light
Read about Aaron Milburn
Read about Peter Schroeder
1:00 Lunch in ExpoMart
|
 |
STEVE VAN APEREN
When it comes to lying, often what people don’t say is as important as what they do say. In a highly engaging session Steven van Aperen uses audience interaction, humour and well-known stories to demonstrate verbal and non-verbal cues of behaviour. By demonstrating how we use body language to deceive others, Steven provides tips and information on how to detect deception in the real world.
This session shows you how to:
Understand the process of communication and how people use this to deceive in interviews.
Understand the importance of effective listening.
Use different methods to build rapport.
Identify verbal and non verbal cues of deception.
Apply various question techniques during an interview.
Read about Steve Van Aperen
STREAM TWO
|
 |
KEITH ABRAHAM
Keith Abraham is a firm believer that profit growth is a combination of making the most out of your customers and your people. He is one of Australia’s most in-demand speakers specialising in business growth strategies, gaining customer loyalty, peak personal development and service selling workshops. In his work Keith draws on and reviews the real strategies that work in the real world for real people.
His presentation will cover;
A review of the 10 roadblocks that stop businesses achieving,
How to develop a list of goals and potential business growth opportunities, and
Answers to the 12 critical questions every business person needs to know for them to achieve their full business potential.
Keep your pencils sharpened for an information-packed session!
Read about Keith Abraham
DAVID BERRY
This technical workshop will shed light on the internal workings of credit policy and process and provide insight on the changing credit risk environment. David Berry will lift the lid on the credit ‘black box’ and will have a look at credit from both the perspective of the lender as well as the client. As the General Manager of Collections & Fraud Operations at NAB, David Berry also sees the human side of the credit equation. As an industry no one wants to help a client to hardship and this session will discuss the processes around managing hardship and recovery.
Read about David Berry
1:00 Lunch in ExpoMart
|
|
CHRIS HELDER
The tools you need to be one of ‘tomorrow’s brokers’ include the ability to communicate with and influence your clients. In fact your ability to influence your clients will be in direct proportion to your level of success. Chris Helder is a master of communication and influence. What he can teach you can help you take your business to the next level.
In a session loaded with energy, wit and humour Chris will share with you key ‘take-away’ ideas including:
How to master and understand the power of body language
How to quickly read the client by understanding different ‘intensities’, and
A key list of behaviour changes to make immediately with instant results.
Read about Chris Helder
3:15 Refreshment Break in ExpoMart
|
|
VICKI GREY
This session will cover a number of important legal issues arising under the NCCP. Topics to be covered will include the following. There will also be plenty of opportunity to have your questions about this new legislation answered.
Credit representatives and their scope of appointment – what happens if I want to play off panel?
Fee for service – when can mortgage brokers charge a fee for service — NCC and non-NCCloans
Responsible lending — do mortgage brokers need their own credit policy?
An update on the disclosure regime
A reminder about referrals – how can a licensee accept referrals from a non-licensed entity
Claw back!
The role of the aggregator – a big risk for little reward – why brokers need this service.
Read about Vicki Grey
JOHN McGRATH
To become the best you should learn from the best! In a highly informative session John McGrath offers a practical approach to gaining everything you want to achieve, and proposes real and achievable steps to attain clarity and reach your potential.
You will learn how to:
Ask better questions;
Establish what you want to achieve;
Learn what holds you back;
Deal with obstacles;
Change in the moment;
Avoid the 5 worst business mistakes;
Build a world-class culture;
Perfect the power of visualisation; and
Activate achievable time-management strategies.
Whether you are in business and want to take your company higher, a salesperson ready to go to the next level, or you want to get ahead in your life, this session can help you redesign yourself for a smarter future.
Read about John McGrath
5:00 Registration, ExpoMart & Session Closes
|
|
7:00 – 12:00
|
 |
8:00 Registration & ExpoMart Opens
|
|
8:00 Recovery BreakfastRead about Recovery Breakfast |
 |
ANDREW HORABIN
This hilarious, provocative, interactive presentation helps participants to explore the many ways in which we avoid openness and block straight talk – and how we can replace those behaviours with new habits to get more clear, clean and effective communication. Be there in time for it or you’ll just have to hear about it later.
Read about Andrew Horabin
10:00 Refreshment Break
|
|
CASPAR BERRY
Your success is a function of the chances you take and the decisions you make. Whenever you make a decision … in a world of uncertainty… where you do not know the outcome of that decision… you are effectively taking a risk. It’s vitally important to manage those risks and the key is to turn a ‘gamble’ in to a ‘calculated risk’.
The good news is that there is now a science of risk and decision making, taught at University level, that can help us understand how to turn gambles in to calculated risks. The bad news is that you need to grasp a University level of mathematics.
In this keynote Caspar Berry, who studied Economics at Cambridge before becoming a professional poker player, helps us to place the science of ‘decision making’ in to the ‘real world’ through the lens of .. yes .. a game of poker.
You will leave this entertaining and thought-provoking session with;
a better understanding of ‘risk’ and what elements can and cannot be controlled,
an appreciation of how commonplace risk is in your decisions and therefore in your daily life,
an awareness of how the idea of ‘luck’ affects you,
an appreciation of what a decision actually is,
an experience of Risk and Reward Theory in action,
an appreciation of how a decision can be good or bad irrespective of its outcome,
an appreciation of how risk can equal opportunity and how to apply this in your own personal and professional lives,
an understanding of why humans are risk averse; why we are reluctant to embrace short term failures for long term gain and why we do the opposite when we gamble, and crucially
an empowering motivational tool that can be used to drive ourselves or others to better long term results in ANYTHINGwe do!
Read about Caspar Berry
11:30 Panel Session – What will tomorrow look like?
|
 |
Bernard Salt
Professor Sohail Inayatullah
Peter Overton, Facilitator
In what promises to be one of the more thought-provoking sessions, two leading futurists go head to head on the big issues. The future was once a hazy half-glimpsed place but as the pace of innovation quickens every decade we find ourselves in a world where the imagined becomes real all too fast. Just how much will environmental issues affect us in the coming decades? Where are the opportunities for savvy professionals? Do men and women see a different future? What will become of the grey nomads? It should be a lively debate on the big issues facing Australia’s next generation when Peter Overton from Channel Nine’s ‘Sixty Minutes’ joins social demography expert Bernard Salt and futurist Professor Sohail Inayatullah.
Read about Bernard Salt
Read about Professor Sohail Inayatullah
Read about Peter Overton
12:30 Registration, ExpoMart & Session Closes
|
|
12:45 Comedy Finale LunchStephen K Amos
Great Hall 3 & 4, BCEC Read about Comedy Finale Lunch |
 |
